Privacy Policy

This privacy policy sets out how KleenzGroup ("we", "us", "our") uses and protects any information that you give us when you use this website (roofcleaningeastyorkshire.co.uk). We are committed to ensuring that your privacy is protected and that we fully comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

1. Information We Collect

We may collect the following information when you use our website or services:

• Name and contact information including email address, phone number, and postal address.
• Details regarding your property for quoting purposes (e.g., Property Type, Service Required).
• Customer photographs uploaded or sent to us for assessment of Roof Cleaning, Moss Removal, Biocide Treatments, Gutter Cleaning, Softwashing, or other Exterior Cleaning Services.
• Website usage data via analytics (see Cookies and Analytics below).

2. How We Use Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide accurate, free, no-obligation quotations for our exterior cleaning services.
• Internal record keeping and order management.
• To contact you regarding your enquiry or scheduled services.
• We will never use your data for third-party marketing or sell your information.

3. Contact Form Submissions & Uploaded Photographs

When you submit a contact form or request a quote, your data is securely processed. We only use the data collected on our forms to address your enquiry or service request. Any customer photographs provided to us are used strictly for assessing the condition of your property to provide an accurate quote and plan the required cleaning methods safely.

All forms are secured, and our mail servers use high-level SSL encryption to keep your data safe from online threats.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your data is no longer required, it will be securely deleted or anonymised.

5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately used, lost, accessed, disclosed, altered, or destroyed. We are committed to ensuring that your information is secure by implementing suitable physical, electronic, and managerial procedures.

6. Cookies and Analytics

Our core website does not implement persistent tracking mechanisms that identify you personally.

If we use analytics software (such as Google Analytics or similar privacy-focused alternatives), we implement IP Anonymization, which effectively disables any personal tracking elements from the collected data. We ensure our analytics practices are compliant with GDPR, CCPA, and PECR.

7. Your Data Protection Rights (GDPR)

Under data protection laws, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification (Correction): You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
• Your right to erasure (Deletion): You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information.
• Your right to object to processing: You have the right to object to the processing of your personal data.
• Your right to withdraw consent: If you have given us consent to process your data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to make a request.

8. Disclosures as Required by Law & Business Transfers

We may disclose your information to third parties in response to a subpoena, court order, or other governmental requests as required by law. In the event the business goes through a business transition, such as a merger, acquisition, or sale of our assets, your personal information may be transferred as part of that deal.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at: