Privacy Policy

2. How We Use Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide accurate, free, no-obligation quotations for our exterior cleaning services.
• Internal record keeping and order management.
• To contact you regarding your enquiry, site visits, or scheduled services.
• We will never sell your personal data.

3. Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. The lawful bases that apply to the processing we actually carry out are:

• Steps taken at your request before entering a contract: processing your enquiry details and preparing a quotation.
• Performance of a contract: managing and carrying out services once you have booked and accepted a quotation.
• Legitimate interests: managing enquiries and customer communications, business administration, fraud prevention, and website security.
• Legal obligations: keeping accounting, taxation, and other legally required records.
• Consent: where specifically required for any optional marketing communications, which you can withdraw at any time.

4. Website Enquiries & CRM Data Processing

When you submit an enquiry form on this website, your details are captured securely through our AI Studio web interface and transmitted directly into our company Customer Relationship Management (CRM) system.

We use this CRM system to process lead requests, manage customer communications, issue quotations, and schedule service appointments. Where you separately provide photographs of your property, these are used strictly for assessing the condition of your property to provide an accurate quote and plan safe working methods.

All form transmissions use SSL encryption (HTTPS) to protect your data during transit.

5. Sharing Your Information

We do not sell your personal data. Your personal data may be processed by relevant service providers acting on our behalf as processors, only where necessary to deliver our services. These may include:

• Website hosting and AI Studio form providers.
• Customer relationship management (CRM) providers.
• Email and SMS communication providers.
• IT support, accountants, legal advisers, and insurers where necessary.
• Public authorities and regulators where we are legally required to do so.

6. International Data Transfers

Some of the technology providers we use may process personal data outside the United Kingdom. Where this occurs, we rely on appropriate UK data-protection safeguards, such as International Data Transfer Agreements or recognised transfer mechanisms, as required. We do not transfer your data to providers located in specific countries unless necessary and appropriately safeguarded.

7. Chatbot, Cookies & Analytics

Where a website chatbot widget is available, any information you enter into the chatbot may be transmitted to our CRM or to the chatbot service provider so that we can respond to your enquiry.

This website does not currently use third-party advertising cookies or cross-site tracking cookies. The enquiry form uses a temporary session identifier stored only in your browser to enable secure submission; this is not used to track you across other websites. No analytics or advertising tracking tools are currently implemented on this website.

8. Data Retention

We retain your personal data only for as long as required for the enquiry, the customer relationship, and to meet our legal, taxation, accounting, and dispute-resolution obligations. Once your data is no longer required, it will be securely deleted or anonymised.

9. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately used, lost, accessed, disclosed, altered, or destroyed. We implement suitable physical, electronic, and managerial procedures to safeguard your information.

10. Your Data Protection Rights (GDPR)

Under UK data protection laws, you have the following rights:

• Right of access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete information.
• Right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
• Right to restriction of processing: You have the right to ask us to restrict how we process your information.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to reuse it elsewhere.
• Right to object: You have the right to object to the processing of your personal data, including the right to object to direct marketing at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

If you submit a data request, we generally have one month to respond. Please contact us using the details below to exercise any of these rights.

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.

11. Legal Disclosures & Business Transfers

We may disclose your information if required to do so by law, court order, or governmental authority. In the event of a business reorganisation, merger, or transfer of assets, customer enquiry records may be transferred as part of the business continuity.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: